Technical Project Manager, Chicago
Ifeanyi Ezurike
Teams tell me what's slowing them down. I turn it into software they actually use, and I get everyone on board.
Platforms I deliver on
How I ran a 15-department CRM rollout
At William Everett I lead CRM delivery for a large public agency, taking 200,000+ records and 2,000+ users from scattered tools onto one system.
Discovery
Sat with leaders from all 15 departments to map how each one worked and where the old tools broke down.
Requirements
Turned it into user stories, acceptance criteria and compliance rules the developers could build against.
Build and test
Configured Salesforce objects, flows and permissions, then ran UAT with each department before go-live.
Training
Live demos, admin training, written guides and video walkthroughs for 2,000+ users.
Adoption
Moved support to self-service intake. Engagement rose 23% after launch.
Tools I built for the program
Status reporting platform
Consultants file weekly reports, managers review, directors see the whole portfolio. Sign-in through Entra ID, with roles set by security groups and SharePoint Lists as the database. AI drafts the monthly delivery report.
Dashboards for 11 programs
Replaced manual status decks. Each program gets a private dashboard rebuilt from the Smartsheet master task list throughout the day, with a change feed and meeting notes.
Training for 2,000+ users
Live demos, admin training, written guides and video walkthroughs that took 15 departments from old tools to the new CRM.
Senior Services dashboards
Supervisor and staff dashboards for priority deadlines and sent-back cases, revised after each client working session until they matched how the team actually works.
VitalTouch Health Network
A licensed home care agency in Illinois and a client of my AI consulting practice. I designed and built the platform the agency runs on: 145 screens, three portals, and a document system tied to SharePoint.
App to SharePoint, both ways
Every form and signed PDF files itself into the right SharePoint folder. Nightly checks confirm each person's required documents exist and flag anything missing.
Microsoft 365 built in
An Entra ID app registration with scoped Graph access. Emails send from the agency's real Outlook mailbox after passing an approval queue.
Entra ID, Microsoft Graph, Outlook
Phone system
Calls ring the owner first, then an AI receptionist. Voicemail transcribed, two-way texting with opt-out rules, every call logged to the record.
Twilio, Retell AI
Hiring and compliance
Applicant portal, interviews, e-signed offers, state registry checks and monthly federal exclusion screening, mapped to Illinois licensing rules.
IDPH Part 245, IDoA CCP
Training academy
Course builder with lessons, quizzes and certificates. Runs the 24-hour state pre-service course, dementia training and the annual HIPAA refresher.
Courses, quizzes, certificates
Portals for every role
Caregivers sign documents, log visits and report incidents. Clients sign agreements and see their care plan. Case managers see only the clients they're authorized for.
Caregiver, client and caseworker portals
13 automations running every day
Care and funding-authorization reminders, applicant nudges, document checks, tax deadlines, ad-spend imports, weekly SEO tracking and a morning brief, plus invoices pushed to QuickBooks.
Screens from the live platform, shown without client data.
How I use AI
AI is part of how I work every day. I use it to build software faster, I build it into products where it saves people real time, and I put guardrails around it so a person stays in control.
To build faster
I write the requirements, direct AI coding agents to build them, then review and test every screen myself. That's how one person shipped a full operations platform and three App Store apps.
Inside the products
- Turns consultants' weekly updates into a monthly delivery report for directors.
- Reads a business card and writes the follow-up in the sender's own voice, learned from their sent mail.
- Turns meeting notes into tasks with owners and due dates.
- Answers the agency's phone when the owner can't, and sends a summary of every call.
- Sorts the inbox, flags what needs a reply and drafts one.
With guardrails
- Nothing goes out without a person approving it. Drafts wait in a review queue with a daily cap.
- Disclosures built in where the law requires them, like Illinois rules on AI in hiring.
- A fast, low-cost model for sorting and a stronger one for writing, so costs stay predictable.
- A plain fallback when the AI service is down, so the work never stops.
Side projects
I build productivity tools in my spare time, from spec to release. Three are on the App Store.
Project command center
My project management tool. Two-way Smartsheet sync, a daily schedule built from my calendar, meeting notes turned into tasks with owners and due dates, and deadline reminders.
EZ-Reader
A reader and research clipper for iPhone and web that explains passages, defines words and quizzes you on what you highlighted.
Ledger
Personal finance system on the Lunch Money API managing 3,200 transactions, with budgets, goals and a cash runway forecast.
A bit about me
I'm from Chicago, and I'm a problem solver at heart. I don't always know the answer right away, but I take the time to find the most efficient way through, then I build it.
I love to learn. I'm constantly picking up new technology and new skills to be a better consultant and professional. I also love efficiency, which is why so many of my side projects are productivity apps.
Running and workouts
Anything that gets me moving. It's where I do my best thinking.
Tennis
On the court whenever I get the chance.
Travel
Mexico City is my favorite spot. I keep going back.
Learning Mandarin
我在学中文, one lesson at a time.
What I bring
Delivery
Requirements and user stories, acceptance criteria, UAT and QA plans, training and rollout, stakeholder management, Jira, Smartsheet, Asana
Microsoft 365
Entra ID single sign-on, SharePoint sites and lists, Microsoft Graph, Teams, Outlook, Power Automate, Power BI
CRM and data
Salesforce administration, flows, objects and permission models, SQL, Postgres, reporting and dashboards
Building and shipping
Web apps, iOS apps, Twilio voice and SMS, Supabase, Vercel, Cloudflare, App Store Connect, AI-assisted development with Claude
Certified: Salesforce Administrator, CAPM. Education: BS Industrial Engineering, University of Illinois at Chicago. Board: Technology Chair, NFBPA Chicago.
Resume
Technical project manager, CRM delivery, Microsoft 365 and Salesforce. Two pages.
CRM Project Manager
AI Consultant
CRM Technical Support Analyst
Census Data Analyst
